Kalos Golf seeks an experienced hospitality, travel, or private club professional to serve as an International Tour Director. Tour Directors are responsible for coordinating and executing our exceptional golf and leisure travel programs for discerning clientele aboard luxury cruise vessels, private air journeys, and land-based itineraries worldwide.

The Tour Director serves as the operational leader of each program and is responsible for delivering the high-touch service, comfort, convenience, and camaraderie that define the Kalos experience. Tour Directors represent the Kalos brand throughout the guest journey and are entrusted with ensuring that each program reflects the standards of excellence expected by our esteemed guests. This role combines luxury hospitality, international travel operations, group leadership, communications, relationship management, and real-time problem solving.

Position Responsibilities

Guest Experience Expertise

• Create a welcoming and personalized atmosphere, with a guest-centric mindset.
• Anticipate guest needs and proactively address concerns; exercise service recovery.
• Maintain guest confidence and implement solutions in rapidly changing situations.
• Establish meaningful connections with guests before, during, and after travel.

Leadership & Team Coordination

• Lead and support 5+ members of a Kalos team on trips ranging from 40-120 guests.
• Provide clear and thorough communications via prepared documents as well as spontaneous emails, phone calls, texts, and public announcements.
• Demonstrate calm, decisive leadership and adaptability to change.
• Foster a warm culture of respectful camaraderie, collaboration, and inclusion.

Program Planning & Execution

• Develop comprehensive operational itineraries with seamless logistics for assigned trips.
• Possess financial acumen to manage trip budgets of $1 million +
• Prepare detailed operational documentation and contingency plans.
• Manage precise daily tour schedules and deliver trip plans safely and efficiently.

Vendor & Partner Management

• Build trust-based and productive relationships with hotels, cruise operators, golf clubs, transportation providers, guides, destination management companies, and local vendors.
• Ensure contractual commitments and service standards are fulfilled.
• Identify potential operational risks before they impact guests.
• Resolve disruptions with urgency, sound judgment, and solid financial stewardship.

Qualifications

Required

• Bachelor’s degree
• 8+ years of experience in hospitality, tourism, luxury travel, private club management, event operations, cruise operations, destination management, or related field
• Demonstrated experience leading customer-facing operations
• Exceptional organizational and project management skills
• Outstanding verbal and written communications, including comfort with public speaking
• Strong interpersonal and relationship-building skills
• Ability to prioritize multiple responsibilities simultaneously, on deadline
• Existing proficiency with Microsoft Word, Excel, Teams, OneDrive
• Ability to travel for extended periods such as two weeks at a time, 4-6 times annually

Preferred

• Knowledge of golf operations and golf tournament administration
• Private club management experience
• Experience leading escorted tours or group travel programs
• Event management experience
• History of working with sophisticated, high-expectation clientele
• International travel experience
• Foreign language proficiency
• Experience using MAC computer hardware
• Experience with Golf Genius and/or FileMaker Pro software

Working Conditions

• Willingness to work onsite full-time in a traditional office environment 4-5 days weekly
• Availability to work weekends, holidays, evenings, and non-traditional schedules

Compensation & Benefits

• Competitive compensation plan commensurate with experience
• Opportunity to earn an annual bonus
• Complete benefits package, including health coverage for the employee and company retirement plan contributions

To apply, please submit a resume and cover letter via email (no calls, please) to careers@kalosgolf.com. Your cover letter should address:

• Why you are interested in joining the Kalos Golf team.
• How your experience will contribute to a first‑class travel experience.
• Your specific level of experience and areas of expertise.

Kalos Golf seeks an experienced client services professional to serve as Guest Services Manager. Kalos Golf creates exceptional golf and leisure travel programs for discerning clientele aboard luxury cruise vessels, private air journeys, and land-based itineraries worldwide.

For more than three decades, Kalos has built a reputation for high-touch service, meaningful guest relationships, and meticulous attention to detail. Our travelers expect personalized attention akin to their private golf and country club environments. That begins with the Guest Services Manager, who serves as the primary guest relationship manager from initial inquiry through trip departure, and beyond. Successful Guest Services Managers help transform a travel transaction into a long-term repeat guest relationship. S/he serves as a critical bridge between our guests, our office-based staff, and our Tour Directors in the field, ensuring that every traveler feels confident, informed and valued throughout their Kalos experience.

This role combines hospitality, consultative sales, relationship management, client communications, administrative duties, and internal operational coordination. It is a position requiring confidence, exceptional communication skills, strong organizational discipline, sound judgment, intuitive teamwork, and a genuine passion for hospitality.

Position Responsibilities

Guest Relationship Management

• Serve as primary point of contact for assigned guests and prospects.
• Deliver individualized assistance that is warm, professional, and solution oriented.
• Develop familiarity with guest preferences, travel history, interests, and relationships within the Kalos community.

Reservation Sales

• Guide prospective guests through trip selection and reservation decisions.
• Effectively communicate the value, experience, and differentiators of Kalos programs.
• Support revenue objectives through consultative sales, conversion of qualified inquiries.
• Manage confirmations, waitlists, transfers, upgrades, and related guest requests.

Client Communications

• Conduct frequent phone and email communications with guests.
• Communicate regularly and professionally with affluent, well-traveled clientele.
• Manage sensitive conversations with diplomacy and discretion.
• Coordinate response to guest concerns, recovery efforts, issue resolutions when needed.

Product Knowledge & Trip Expertise

• Develop detailed knowledge of itineraries, destinations, golf courses, ships, hotels.
• Collaborate with Marketing, maintaining familiarity with current and future programs.
• Liaise with Tour Directors and Tour Planners to continuously improve product knowledge and operational processes.

Documentation/Administrative Stewardship

• Maintain accurate and complete guest records, documenting interactions, preferences, and trip-related information as well as helping fulfill special requests.
• Ensure data accuracy, quality, and consistency across client files and reservation records.
• Support production of guest-facing materials and trip documents.

Qualifications

Required

• Bachelor’s degree
• Minimum 5-8 years of experience in a client-facing environment such as hospitality, luxury travel, customer relationship management, private clubs, concierge services, event management, or other comparable area
• Strong organizational skills and impeccable attention to detail
• Proven ability to calmly manage multiple priorities simultaneously, on deadline
• Ability to work independently and take ownership of individual projects
• Willingness to contribute to team projects and support colleagues as needed
• Professional telephone presence and strong interpersonal skills
• Exceptional active listening and verbal and written communication skills
• Existing proficiency with Microsoft Word, Excel, Teams, OneDrive

Preferred

• History of working with sophisticated, high-expectation clientele
• Familiarity with reservation management systems, guest databases or CRM platforms, especially FileMaker Pro and/or HubSpot
• Experience working in travel, cruise or golf environments
• International travel experience
• Knowledge of golf
• Experience using MAC computer hardware

Working Conditions

• Willingness to work onsite full-time in a traditional office environment 4-5 days weekly
• Occasional evening/weekend responsibilities specific to guest events or communications
• Occasional domestic and international travel (less than two weeks annually)

Compensation & Benefits

• Competitive compensation plan commensurate with experience
• Opportunity to earn an annual bonus
• Complete benefits package, including health coverage for the employee and company retirement plan contributions

To apply, please submit a resume and cover letter via email (no calls, please) to careers@kalosgolf.com. Your cover letter should address:

• Why you are interested in joining the Kalos Golf team.
• How your experience will contribute to a first‑class travel experience.
• Your specific level of experience and areas of expertise.